:root{
  --navy:#071f3d;
  --navy-2:#0d315a;
  --blue:#155b8d;
  --gold:#b48737;
  --gold-2:#d6b46f;
  --ink:#13243b;
  --muted:#6c7a8e;
  --line:#dfe7f0;
  --soft:#f5f8fb;
  --soft-blue:#eef4fa;
  --white:#fff;
  --success:#18835c;
  --danger:#b33c43;
  --shadow:0 20px 60px rgba(7,31,61,.10);
}
*{box-sizing:border-box}
html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:#f7f9fc;color:var(--ink)}
button,input,textarea,select{font:inherit}
button{cursor:pointer}
a{color:inherit}
.hidden{display:none!important}

/* Public client */
.client-page{min-height:100vh;background:
 radial-gradient(circle at 15% 10%,rgba(214,180,111,.10),transparent 26%),
 radial-gradient(circle at 90% 20%,rgba(21,91,141,.08),transparent 26%),
 linear-gradient(180deg,#fff 0%,#f7f9fc 100%)}
.client-shell{width:min(1180px,100%);margin:0 auto;min-height:100vh;display:flex;flex-direction:column}
.client-header{height:86px;display:flex;align-items:center;justify-content:space-between;padding:14px 24px;border-bottom:1px solid rgba(223,231,240,.85);background:rgba(255,255,255,.88);backdrop-filter:blur(14px);position:sticky;top:0;z-index:20}
.brand-wrap{display:flex;align-items:center;gap:14px;min-width:0}
.brand-logo{width:300px;max-width:48vw;height:auto;display:block;filter:drop-shadow(0 2px 3px rgba(7,31,61,.08))}
.header-trust{display:flex;align-items:center;gap:10px;color:var(--navy);font-size:13px;font-weight:750;white-space:nowrap}
.trust-icon{width:38px;height:38px;border:1px solid #dfc58f;background:#fffaf0;color:var(--gold);border-radius:13px;display:grid;place-items:center;font-size:18px}

.client-layout{display:grid;grid-template-columns:minmax(320px,.72fr) minmax(520px,1.28fr);gap:28px;padding:30px 24px 36px;flex:1}
.intro-pane{display:flex;flex-direction:column;justify-content:center;min-width:0}
.eyebrow{color:var(--gold);font-size:12px;font-weight:850;letter-spacing:.16em;text-transform:uppercase;margin-bottom:14px}
.intro-pane h1{font-family:Georgia,"Times New Roman",serif;font-size:clamp(42px,4.5vw,68px);line-height:.98;margin:0 0 18px;color:var(--navy);font-weight:700;letter-spacing:-.035em}
.intro-pane .lead{font-size:18px;line-height:1.65;color:#536279;max-width:580px;margin:0 0 26px}
.feature-row{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:8px 0 24px}
.feature{padding:15px;border-radius:18px;background:rgba(255,255,255,.86);border:1px solid var(--line);box-shadow:0 8px 28px rgba(7,31,61,.045)}
.feature b{display:block;font-size:13px;color:var(--navy);margin-bottom:4px}.feature span{font-size:12px;color:var(--muted);line-height:1.4}
.how-card{background:#fff;border:1px solid var(--line);border-radius:24px;padding:22px;box-shadow:var(--shadow)}
.how-card h2{font-family:Georgia,serif;color:var(--navy);font-size:23px;margin:0 0 15px}.step{display:flex;gap:12px;align-items:flex-start;padding:10px 0}.step-no{width:30px;height:30px;border-radius:50%;background:linear-gradient(135deg,#d3aa5d,#a87828);color:white;display:grid;place-items:center;font-weight:850;flex:0 0 auto}.step b{font-size:14px;display:block;color:var(--navy)}.step p{font-size:12px;color:var(--muted);margin:3px 0 0;line-height:1.5}

.chat-card{height:calc(100vh - 152px);min-height:650px;background:rgba(255,255,255,.97);border:1px solid rgba(214,225,236,.95);border-radius:28px;box-shadow:0 28px 80px rgba(7,31,61,.14);display:flex;flex-direction:column;overflow:hidden;position:sticky;top:108px}
.chat-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 20px;border-bottom:1px solid var(--line);background:linear-gradient(180deg,#fff,#fbfcfe)}
.agent{display:flex;align-items:center;gap:11px;min-width:0}.agent-avatar{width:44px;height:44px;border-radius:50%;background:var(--navy);color:var(--gold-2);display:grid;place-items:center;font-family:Georgia,serif;font-size:19px;box-shadow:0 8px 24px rgba(7,31,61,.18)}.agent-meta{min-width:0}.agent-meta strong{display:block;color:var(--navy);font-family:Georgia,serif;font-size:18px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.agent-meta span{display:block;font-size:12px;color:var(--muted);margin-top:3px}.online-dot{display:inline-block;width:8px;height:8px;background:#19b877;border-radius:50%;margin-right:5px}
.head-badge{font-size:11px;color:#5b6e84;background:#f4f8fc;border:1px solid #e5edf5;padding:9px 10px;border-radius:13px;text-align:right;line-height:1.35}
.chat-scroll{flex:1;overflow-y:auto;padding:20px 19px 10px;scroll-behavior:smooth}.chat-scroll::-webkit-scrollbar{width:7px}.chat-scroll::-webkit-scrollbar-thumb{background:#dbe4ee;border-radius:10px}
.message-row{display:flex;gap:10px;align-items:flex-end;margin:0 0 14px}.message-row.user{justify-content:flex-end}.mini-avatar{width:34px;height:34px;border-radius:50%;background:var(--navy);color:var(--gold-2);display:grid;place-items:center;font-family:Georgia,serif;font-size:13px;flex:0 0 auto}.bubble{max-width:78%;padding:13px 15px;border-radius:18px 18px 18px 6px;background:#f0f4f8;color:#1a2d45;font-size:15px;line-height:1.52;box-shadow:0 3px 14px rgba(7,31,61,.035)}.message-row.user .bubble{background:linear-gradient(135deg,#0c3b68,#082a4d);color:#fff;border-radius:18px 18px 6px 18px}.msg-time{font-size:10px;color:#95a1b2;margin-top:5px}.message-row.user .msg-time{text-align:right}
.choice-wrap{display:flex;gap:9px;flex-wrap:wrap;margin:4px 0 18px 44px}.choice-btn{flex:1 1 130px;min-height:45px;padding:10px 14px;border-radius:14px;border:1px solid #b8d4ee;background:#fff;color:var(--navy);font-weight:800;transition:.15s}.choice-btn:hover{border-color:#5997c8;background:#f3f8fd;transform:translateY(-1px)}
.progress-box{margin:8px 0 16px 44px;border:1px solid #dfe8f2;background:#fbfdff;border-radius:17px;padding:14px 15px}.progress-track{height:6px;background:#e9eef4;border-radius:999px;overflow:hidden;margin-bottom:10px}.progress-fill{height:100%;background:linear-gradient(90deg,var(--gold),#d9b96f);width:20%;transition:.3s}.progress-box strong{font-family:Georgia,serif;color:var(--navy);font-size:15px}.progress-box span{display:block;color:var(--muted);font-size:11px;margin-top:4px}
.summary-card,.proposal-card,.documents-card,.manual-card{margin:8px 0 16px 44px;border-radius:19px;padding:16px;border:1px solid #dfe8f2;background:#fff;box-shadow:0 10px 32px rgba(7,31,61,.05)}
.summary-card h3,.proposal-card h3,.documents-card h3,.manual-card h3{font-family:Georgia,serif;margin:0 0 9px;color:var(--navy);font-size:18px}.summary-card p,.proposal-card p,.documents-card p,.manual-card p{font-size:13px;line-height:1.55;color:#5c6a7e;margin:7px 0}.summary-list{display:grid;gap:7px;margin:12px 0}.summary-line{display:flex;justify-content:space-between;gap:14px;padding:8px 0;border-bottom:1px dashed #e6ecf2;font-size:12px}.summary-line span{color:var(--muted)}.summary-line b{text-align:right;color:var(--ink)}.price{font-size:30px;font-weight:900;color:var(--navy);margin:9px 0 2px}.price small{font-size:12px;font-weight:650;color:var(--muted)}
.primary-btn,.secondary-btn,.danger-btn{border:0;border-radius:14px;padding:12px 15px;font-weight:850;min-height:44px}.primary-btn{background:linear-gradient(135deg,#0c3c68,#071f3d);color:white}.secondary-btn{background:#f3f7fb;border:1px solid #d8e2ed;color:var(--navy)}.danger-btn{background:#fff1f1;border:1px solid #f1cccc;color:#973f45}.actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:13px}.actions button{flex:1 1 150px}
.doc-list{display:grid;gap:8px;margin:12px 0}.doc-item{display:flex;align-items:center;justify-content:space-between;gap:10px;border:1px solid #e0e8f0;background:#fbfcfe;border-radius:13px;padding:10px}.doc-item label{font-size:12px;font-weight:750;color:var(--navy)}.doc-item input{max-width:52%;font-size:11px}
.order-success{border:1px solid #bfe7d6;background:#f2fbf7;color:#135b43;border-radius:16px;padding:14px;font-size:13px;line-height:1.5}

.chat-input-wrap{padding:11px 16px 15px;border-top:1px solid var(--line);background:rgba(255,255,255,.96)}
.chat-input{display:flex;align-items:flex-end;gap:9px}.chat-input textarea{flex:1;resize:none;min-height:48px;max-height:130px;border:1px solid #d6e0eb;border-radius:17px;padding:13px 15px;outline:none;color:var(--ink);background:#fff;box-shadow:inset 0 1px 2px rgba(7,31,61,.02)}.chat-input textarea:focus{border-color:#74a8d0;box-shadow:0 0 0 3px rgba(21,91,141,.08)}.send-btn{width:49px;height:49px;flex:0 0 auto;border:0;border-radius:50%;background:linear-gradient(135deg,#0c3c68,#071f3d);color:#fff;font-size:18px;display:grid;place-items:center}.input-note{font-size:10px;color:#8996a7;text-align:center;margin-top:8px}

/* Admin */
.admin-page{min-height:100vh;background:#eef3f8}
.admin-shell{display:grid;grid-template-columns:260px 1fr;min-height:100vh}
.admin-sidebar{background:#071f3d;color:#fff;padding:22px 18px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.admin-logo{width:100%;height:auto;margin:4px 0 20px}.admin-nav{display:grid;gap:7px}.admin-nav button{border:0;background:transparent;color:#c6d3df;text-align:left;padding:11px 12px;border-radius:12px;font-weight:750}.admin-nav button:hover,.admin-nav button.active{background:#12395f;color:#fff}.admin-foot{margin-top:auto;color:#8398ac;font-size:11px;line-height:1.5;padding:10px}
.admin-main{padding:26px}.admin-top{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:22px}.admin-top h1{font-family:Georgia,serif;color:var(--navy);margin:0;font-size:30px}.admin-top p{margin:5px 0 0;color:var(--muted);font-size:13px}.admin-link{border:1px solid #cedae6;background:#fff;color:var(--navy);border-radius:12px;padding:10px 13px;font-weight:800;text-decoration:none}
.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}.kpi{background:#fff;border:1px solid #dce5ee;border-radius:18px;padding:17px;box-shadow:0 8px 30px rgba(7,31,61,.04)}.kpi span{font-size:11px;color:var(--muted);font-weight:850;letter-spacing:.06em}.kpi strong{display:block;font-size:26px;color:var(--navy);margin-top:6px}
.admin-card{background:#fff;border:1px solid #dce5ee;border-radius:20px;padding:19px;box-shadow:0 10px 34px rgba(7,31,61,.045);margin-bottom:16px}.admin-card h2{font-family:Georgia,serif;color:var(--navy);margin:0 0 5px;font-size:21px}.admin-card .hint{font-size:12px;color:var(--muted);line-height:1.5;margin:0 0 16px}
.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px}.field{display:grid;gap:6px}.field.full{grid-column:1/-1}.field label{font-size:11px;font-weight:850;color:#526174;text-transform:uppercase;letter-spacing:.05em}.field input,.field textarea,.field select{width:100%;border:1px solid #d5e0ea;border-radius:12px;padding:11px 12px;outline:none;background:#fff;color:var(--ink)}.field textarea{min-height:115px;resize:vertical}.field input:focus,.field textarea:focus,.field select:focus{border-color:#6ca2cb;box-shadow:0 0 0 3px rgba(21,91,141,.07)}
.table-wrap{overflow:auto}.admin-table{width:100%;border-collapse:collapse;min-width:760px}.admin-table th,.admin-table td{padding:11px;border-bottom:1px solid #e5ebf1;text-align:left;font-size:12px;vertical-align:top}.admin-table th{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:#758397}.admin-table td strong{color:var(--navy)}.price-input{width:130px!important}.toggle{display:flex;align-items:center;gap:7px;font-size:11px;color:#56667a}.toggle input{width:auto}
.admin-actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:13px}.admin-actions button{border:0;border-radius:12px;padding:10px 13px;font-weight:850}.save-btn{background:var(--navy);color:#fff}.ghost-btn{background:#eef4f9;color:var(--navy)}.delete-btn{background:#fff0f0;color:#9d4046}
.knowledge-list{display:grid;gap:10px}.knowledge-item{border:1px solid #e0e7ef;border-radius:15px;padding:13px;background:#fcfdfe}.knowledge-item-top{display:flex;justify-content:space-between;gap:12px;align-items:start}.knowledge-item h3{font-size:14px;color:var(--navy);margin:0}.knowledge-item p{font-size:12px;color:#607084;line-height:1.5;margin:7px 0}.chips{display:flex;gap:6px;flex-wrap:wrap}.chip{padding:4px 7px;border-radius:999px;background:#edf3f8;color:#506278;font-size:9px;font-weight:800;text-transform:uppercase}.chip.gold{background:#fff7e7;color:#89651e}.chip.green{background:#edf9f4;color:#23684f}.order-card{border:1px solid #dfe7ef;border-radius:16px;padding:14px;margin-bottom:10px}.order-head{display:flex;justify-content:space-between;gap:15px}.order-head strong{color:var(--navy)}.order-meta{font-size:11px;color:var(--muted);margin-top:4px}.empty-state{text-align:center;padding:40px;color:var(--muted);font-size:13px}
.test-result{margin-top:12px;padding:12px;border:1px solid #dbe5ef;border-radius:14px;background:#f8fbfd;font-size:12px;line-height:1.55;color:#43566e}
.mobile-admin-toggle{display:none}

@media(max-width:900px){
  .client-header{height:76px;padding:10px 14px}.brand-logo{width:240px;max-width:65vw}.header-trust span{display:none}.trust-icon{width:34px;height:34px}
  .client-layout{display:block;padding:0;min-height:calc(100vh - 76px)}.intro-pane{display:none}.chat-card{position:relative;top:auto;height:calc(100vh - 76px);min-height:0;border-radius:0;border:0;box-shadow:none}.chat-head{padding:13px 13px}.agent-avatar{width:38px;height:38px}.agent-meta strong{font-size:16px}.head-badge{display:none}.chat-scroll{padding:16px 12px 8px}.bubble{max-width:84%;font-size:15px}.choice-wrap,.progress-box,.summary-card,.proposal-card,.documents-card,.manual-card{margin-left:43px}.chat-input-wrap{padding:9px 10px 11px;position:sticky;bottom:0}.chat-input textarea{min-height:46px;padding:12px 13px}.send-btn{width:46px;height:46px}.input-note{font-size:9px}
  .admin-shell{display:block}.admin-sidebar{height:auto;position:sticky;z-index:20;padding:10px 12px;display:block}.admin-logo{width:210px;margin:0 0 8px}.admin-nav{display:flex;overflow:auto;gap:6px}.admin-nav button{white-space:nowrap;padding:9px 10px}.admin-foot{display:none}.admin-main{padding:16px}.admin-top{align-items:flex-start}.admin-top h1{font-size:25px}.kpi-grid{grid-template-columns:repeat(2,1fr)}.form-grid{grid-template-columns:1fr}.field.full{grid-column:auto}
}
@media(max-width:520px){
  .brand-logo{width:205px}.client-header{height:70px}.client-layout{min-height:calc(100vh - 70px)}.chat-card{height:calc(100vh - 70px)}.agent-meta span{font-size:10px}.bubble{font-size:14px}.choice-wrap,.progress-box,.summary-card,.proposal-card,.documents-card,.manual-card{margin-left:0}.choice-btn{flex-basis:110px}.summary-line{display:block}.summary-line b{display:block;text-align:left;margin-top:3px}.kpi-grid{grid-template-columns:1fr 1fr}.admin-top{display:block}.admin-link{display:inline-block;margin-top:10px}
}

/* V3 - encaminhamento humano e configuração de atendente */
.typing-row .typing-label{font-size:10px;color:#7d8999;margin:0 0 5px 3px}
.typing-bubble{width:60px;height:34px;border-radius:16px 16px 16px 6px;background:#f0f4f8;display:flex;align-items:center;justify-content:center;gap:4px}
.typing-bubble i{width:6px;height:6px;border-radius:50%;background:#8fa0b3;animation:typingPulse 1.05s infinite ease-in-out}.typing-bubble i:nth-child(2){animation-delay:.15s}.typing-bubble i:nth-child(3){animation-delay:.3s}@keyframes typingPulse{0%,60%,100%{transform:translateY(0);opacity:.45}30%{transform:translateY(-4px);opacity:1}}
.manual-transfer{border-color:#d7e5ef;background:linear-gradient(180deg,#fff,#f8fbfd)}.manual-kicker{font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.1em;color:var(--gold);margin-bottom:5px}.manual-summary-preview{display:grid;gap:6px;border:1px solid #e0e8ef;background:#f6f9fc;border-radius:13px;padding:11px;margin:12px 0}.manual-summary-preview strong{font-size:11px;color:var(--navy)}.manual-summary-preview span{font-size:11px;line-height:1.45;color:#617084}.whatsapp-btn{flex:1 1 240px;min-height:46px;border-radius:14px;padding:12px 15px;background:#167a55;color:#fff;text-decoration:none;font-weight:850;display:flex;align-items:center;justify-content:center;text-align:center}.whatsapp-btn:hover{filter:brightness(.97)}.whatsapp-number{text-align:center;color:#708095;font-size:10px;margin-top:9px}
.agent-photo-admin{display:flex;gap:14px;align-items:center;border:1px solid #dfe7ef;border-radius:14px;padding:12px;background:#fbfdff}.agent-photo-preview{width:72px;height:72px;border-radius:50%;display:grid;place-items:center;background:#eaf0f6;color:#7a8898;font-size:10px;font-weight:800;background-position:center;background-size:cover;flex:0 0 auto}.agent-photo-preview.has-photo{color:transparent}.agent-photo-admin input[type=file]{border:0;padding:4px 0;margin-bottom:7px}.agent-photo-admin .ghost-btn{border:0;border-radius:10px;padding:8px 10px;font-weight:800}
@media(max-width:520px){.whatsapp-btn{flex-basis:100%;width:100%}.manual-transfer .actions{display:grid}.agent-photo-admin{align-items:flex-start}.agent-photo-preview{width:62px;height:62px}}

/* V4 - IA Groq */
.ai-status-box{margin:4px 0 14px}.ai-secret-note{border:1px solid #dce6ef;background:#f7fafc;border-radius:12px;padding:11px 12px;font-size:11px;line-height:1.45;color:#5f7084;min-height:43px;display:flex;align-items:center}.ai-error{border-color:#efcccc!important;background:#fff7f7!important;color:#8f4147!important}

/* V5 - bifurcação falecido/vivo, foto do agente e continuidade no WhatsApp */
.photo-avatar{aspect-ratio:1/1;overflow:hidden;background-position:50% 24%;background-size:cover!important;background-repeat:no-repeat}
.photo-avatar.has-photo span{opacity:0}
.service-context{display:flex;gap:6px;align-items:center;flex-wrap:wrap;padding:8px 18px;border-bottom:1px solid var(--line);background:#fbfcfe;font-size:11px;color:#7a8797}
.service-context strong{color:var(--navy);font-size:12px}
.order-pill{display:inline-flex;align-items:center;gap:5px;padding:7px 10px;border-radius:999px;background:#edf7f2;color:#176044;border:1px solid #c9e7d8;font-size:11px;margin:6px 0}
.whatsapp-final-card{box-shadow:0 12px 36px rgba(22,122,85,.08)}
@media(max-width:520px){
  .service-context{padding:7px 12px;font-size:10px}
  .service-context strong{font-size:11px}
  .choice-wrap{display:grid;grid-template-columns:1fr}
  .choice-btn{width:100%;min-height:50px}
}

/* V6 — documentos prévios da triagem */
.pre-docs-card{margin:8px 0 12px 44px;border:1px solid #d9e6f1;background:linear-gradient(180deg,#fff,#f8fbfe);border-radius:18px;padding:15px 16px;box-shadow:0 8px 26px rgba(7,31,61,.045)}
.pre-docs-kicker{font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.08em;color:#a87921;margin-bottom:5px}.pre-docs-card h3{font-family:Georgia,serif;color:var(--navy);font-size:17px;margin:0 0 7px}.pre-docs-card p{color:#627185;font-size:12px;line-height:1.5;margin:0 0 9px}.pre-docs-card ul{margin:8px 0 12px;padding:0;list-style:none;display:grid;gap:7px}.pre-docs-card li{position:relative;padding:8px 10px 8px 31px;background:#fff;border:1px solid #e2eaf2;border-radius:11px;font-size:12px;line-height:1.4;color:#24364b}.pre-docs-card li:before{content:'✓';position:absolute;left:10px;top:8px;color:#0b6b4c;font-weight:900}.pre-docs-help{display:grid;gap:3px;padding:10px 11px;background:#eef8f3;border:1px solid #cce8da;border-radius:12px;color:#245441}.pre-docs-help strong{font-size:12px}.pre-docs-help span{font-size:11px;line-height:1.45}.docs-input{width:310px;min-height:108px;resize:vertical;border:1px solid #d5e0ea;border-radius:10px;padding:9px 10px;color:var(--ink);background:#fff;font-size:11px;line-height:1.35}
@media(max-width:760px){.pre-docs-card{margin-left:43px}.pre-docs-card li{font-size:12px}}
@media(max-width:520px){.pre-docs-card{margin-left:0}.pre-docs-card h3{font-size:16px}.pre-docs-card li{padding-top:9px;padding-bottom:9px}}

/* V7 — checklist documental, portal do cliente e operação ADM */
.triage-doc-checklist{display:grid;gap:8px;margin:10px 0 12px;min-width:0}.triage-doc-option{width:100%;min-width:0;display:grid;grid-template-columns:22px minmax(0,1fr) auto;align-items:center;gap:10px;border:1px solid #dfe8f0;border-radius:12px;padding:10px 11px;background:#fff;color:#24364b;text-align:left;cursor:pointer;transition:border-color .15s,background .15s,box-shadow .15s;appearance:none;-webkit-appearance:none}.triage-doc-option:hover{border-color:#b7cfe3;background:#fbfdff}.triage-doc-option:focus-visible{outline:0;border-color:#6ca2cb;box-shadow:0 0 0 3px rgba(21,91,141,.10)}.triage-doc-box{width:22px;height:22px;border-radius:7px;border:1px solid #cbd8e4;display:grid;place-items:center;color:transparent;font-weight:900;flex:0 0 auto;background:#f8fbfd}.triage-doc-label{min-width:0;font-size:12px;line-height:1.4;overflow-wrap:anywhere}.triage-doc-state{font-size:9px;font-weight:850;color:#7b8796;background:#f2f5f8;border-radius:999px;padding:4px 7px;white-space:nowrap}.triage-doc-option.selected{border-color:#81b79f;background:#f3fbf7}.triage-doc-option.selected .triage-doc-box{background:#147653;border-color:#147653;color:#fff}.triage-doc-option.selected .triage-doc-state{background:#dff3e9;color:#176546}.docs-confirm-btn{width:100%;margin-top:10px}.docs-check-hint{font-size:10px;color:#738298;text-align:center;margin-top:7px}.portal-register-card{margin:10px 0 12px 44px;border:1px solid #d9e5ef;border-radius:18px;padding:16px;background:linear-gradient(180deg,#fff,#f7fafc)}.portal-register-card h3{font-family:Georgia,serif;color:var(--navy);margin:0 0 6px}.portal-register-card p{font-size:12px;line-height:1.5;color:#617084}.portal-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin:12px 0}.portal-form-grid label{font-size:10px;font-weight:850;text-transform:uppercase;color:#65758a;display:grid;gap:5px}.portal-form-grid input{border:1px solid #d5e0ea;border-radius:11px;padding:11px 12px;font-size:13px}.portal-success,.portal-error,.portal-pending,.portal-note{margin-top:10px;border-radius:12px;padding:10px 11px;font-size:11px;line-height:1.5}.portal-success{background:#eef8f3;border:1px solid #c8e6d7;color:#235d46}.portal-error{background:#fff3f3;border:1px solid #eccbcb;color:#8e4147}.portal-pending,.portal-note{background:#f3f7fa;border:1px solid #dae4ed;color:#596b7f}.portal-success a{color:#0b517e;font-weight:850}
.admin-top-links{display:flex;gap:8px;flex-wrap:wrap}.admin-order-section{border-top:1px solid #e7edf3;margin-top:14px;padding-top:14px}.admin-order-section h3{font-size:14px;color:var(--navy);margin:0 0 10px}.order-client-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-top:12px}.order-client-grid>div{background:#f8fafc;border:1px solid #e4ebf2;border-radius:11px;padding:9px}.order-client-grid span{display:block;font-size:9px;text-transform:uppercase;letter-spacing:.06em;color:#7a8798}.order-client-grid strong{font-size:11px;color:#203650}.manual-admin-note{margin-top:10px;padding:9px 10px;border-radius:11px;background:#fff7e8;border:1px solid #efdcb2;font-size:11px;color:#725824}.admin-doc-row{display:flex;justify-content:space-between;gap:12px;align-items:center;border:1px solid #e2e9f0;border-radius:11px;padding:9px 10px;margin-bottom:7px}.admin-doc-row strong{font-size:11px;color:#2b3d53}.doc-status{display:inline-flex;padding:4px 7px;border-radius:999px;font-size:9px;font-weight:850}.doc-status.pending{background:#fff3d5;color:#8a6417}.doc-status.approved{background:#e8f7ef;color:#236849}.doc-status.rejected{background:#ffeded;color:#9b3e45}.doc-status.missing{background:#f1f4f7;color:#738195}.review-doc{display:grid;grid-template-columns:1.2fr .8fr auto;gap:9px;align-items:center;border:1px solid #e2e9f0;border-radius:12px;padding:10px;margin-bottom:8px}.review-doc .doc-review-note{border:1px solid #d5e0ea;border-radius:10px;padding:9px}.review-doc .admin-actions{margin:0}.history-list{display:grid;gap:6px}.history-item{display:grid;gap:2px;padding:8px 9px;background:#f8fafc;border-radius:9px}.history-item strong{font-size:10px;color:#31465d}.history-item span{font-size:10px;color:#728196}
.portal-page{background:#f4f7fa;min-height:100vh;color:var(--ink)}.portal-header{height:82px;background:#fff;border-bottom:1px solid #dfe7ef;display:flex;align-items:center;gap:22px;padding:12px max(20px,calc((100vw - 1180px)/2));position:sticky;top:0;z-index:5}.portal-header img{width:245px;max-width:58vw}.portal-header>div{display:grid;gap:2px;border-left:1px solid #e1e7ed;padding-left:18px}.portal-header strong{color:var(--navy);font-family:Georgia,serif;font-size:17px}.portal-header span{font-size:10px;color:#718095}.portal-main{max-width:1180px;margin:0 auto;padding:28px 20px 60px}.portal-login-card,.portal-password-card{max-width:470px;margin:8vh auto 0;background:#fff;border:1px solid #dbe5ed;border-radius:22px;padding:26px;box-shadow:0 20px 55px rgba(7,31,61,.08)}.portal-login-card h1,.portal-password-card h2,.portal-welcome h1{font-family:Georgia,serif;color:var(--navy);margin:4px 0 8px}.portal-login-card p,.portal-password-card p,.portal-welcome p{color:#68778a;font-size:13px;line-height:1.55}.portal-form{display:grid;gap:12px;margin-top:18px}.portal-form label{display:grid;gap:6px;font-size:10px;font-weight:850;text-transform:uppercase;color:#617185}.portal-form input{border:1px solid #d5e0ea;border-radius:12px;padding:12px 13px;font-size:14px;outline:none}.portal-back{display:inline-block;margin-top:16px;font-size:11px;color:#65798f}.portal-welcome{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:18px}.portal-dashboard{max-width:1040px;margin:auto}.portal-order-card{background:#fff;border:1px solid #dbe5ed;border-radius:22px;padding:20px;box-shadow:0 16px 45px rgba(7,31,61,.06);margin-bottom:18px}.portal-order-head{display:flex;justify-content:space-between;gap:14px}.portal-order-head span{font-size:9px;text-transform:uppercase;letter-spacing:.07em;color:#7d8a99}.portal-order-head h2{font-family:Georgia,serif;color:var(--navy);margin:2px 0;font-size:25px}.portal-order-head p{margin:0;color:#647489;font-size:12px}.portal-stage-pill{padding:8px 11px;border-radius:999px;background:#eef5fa;color:#17577f;font-size:10px;font-weight:850;height:max-content}.portal-price{margin-top:12px;padding:9px 11px;border-radius:10px;background:#fff8e8;color:#6e551c;font-size:11px}.portal-grid{display:grid;grid-template-columns:1.05fr .95fr;gap:16px;margin-top:18px}.portal-grid section,.portal-doc-section,.portal-history{border:1px solid #e3eaf1;border-radius:16px;padding:14px}.portal-grid h3,.portal-doc-section h3,.portal-history h3{font-family:Georgia,serif;color:var(--navy);font-size:16px;margin:0 0 10px}.portal-timeline{display:grid;gap:7px}.portal-step{display:flex;gap:9px;align-items:center;color:#97a3b1}.portal-step-dot{width:25px;height:25px;border-radius:50%;display:grid;place-items:center;background:#eef2f5;font-size:9px;font-weight:900;flex:0 0 auto}.portal-step strong{font-size:10px}.portal-step span{display:block;font-size:8px;margin-top:2px}.portal-step.done{color:#2f735a}.portal-step.done .portal-step-dot{background:#e6f5ed;color:#1f6a4e}.portal-step.current{color:#0a4770}.portal-step.current .portal-step-dot{background:#0c4c77;color:#fff}.portal-process-box{display:grid;gap:8px}.portal-process-box>div{background:#f8fafc;border-radius:10px;padding:9px}.portal-process-box span{font-size:9px;text-transform:uppercase;color:#8491a1;display:block}.portal-process-box strong{font-size:11px;color:#263b51}.portal-doc-section,.portal-history{margin-top:16px}.portal-doc-section>p{font-size:11px;color:#6d7b8d}.portal-doc-list{display:grid;gap:8px}.portal-doc-row{display:flex;justify-content:space-between;gap:12px;align-items:center;border:1px solid #e1e9f0;border-radius:12px;padding:10px}.portal-doc-row strong{display:block;font-size:11px;color:#263a50;margin-bottom:5px}.portal-doc-status{display:inline-flex;border-radius:999px;padding:4px 7px;font-size:9px;font-weight:850}.portal-doc-status.missing{background:#f0f3f6;color:#758292}.portal-doc-status.pending{background:#fff1cc;color:#8b651c}.portal-doc-status.approved{background:#e6f6ee;color:#206b4d}.portal-doc-status.rejected{background:#ffebeb;color:#9b3d43}.portal-doc-note{font-size:10px;color:#914149;margin:5px 0 0}.portal-upload-btn{display:inline-flex;background:#0b3e69;color:#fff;border-radius:10px;padding:8px 10px;font-size:10px;font-weight:850;cursor:pointer}.portal-history-row{display:grid;grid-template-columns:130px 1fr;gap:10px;padding:7px 0;border-bottom:1px solid #edf1f5}.portal-history-row div{font-size:9px;color:#8491a0}.portal-history-row strong{font-size:10px;color:#34495f}.portal-whatsapp{margin-top:16px;width:100%}
@media(max-width:850px){.order-client-grid{grid-template-columns:1fr 1fr}.review-doc{grid-template-columns:1fr}.portal-grid{grid-template-columns:1fr}.portal-header>div{display:none}.portal-main{padding:18px 12px 45px}.portal-order-card{padding:14px}.portal-login-card,.portal-password-card{margin-top:4vh}.portal-register-card{margin-left:43px}}
@media(max-width:520px){.portal-register-card{margin-left:0}.portal-form-grid{grid-template-columns:1fr}.order-client-grid{grid-template-columns:1fr}.portal-header{height:70px;padding:10px 14px}.portal-header img{width:210px}.portal-main{padding:12px 8px 34px}.portal-welcome{display:block}.portal-welcome button{margin-top:8px}.portal-order-head{display:block}.portal-stage-pill{display:inline-flex;margin-top:8px}.portal-grid section,.portal-doc-section,.portal-history{padding:11px}.portal-doc-row{align-items:flex-start}.portal-history-row{grid-template-columns:1fr}.review-doc .admin-actions{display:grid}.admin-doc-row{align-items:flex-start;display:grid}}
.header-actions{display:flex;align-items:center;gap:10px}.client-area-link{font-size:10px;font-weight:850;color:var(--navy);text-decoration:none;border:1px solid #dbe4ec;border-radius:999px;padding:8px 10px;background:#fff}.client-area-link:hover{background:#f7fafc}@media(max-width:520px){.client-area-link{font-size:9px;padding:7px 8px}.header-trust{display:none}}

/* V8 — estabilidade do checklist */
.pre-docs-card,.checklist-card,.chat-card,.chat-scroll{min-width:0}.client-page{overflow-x:hidden}@media(max-width:760px){.triage-doc-option{grid-template-columns:22px minmax(0,1fr);}.triage-doc-state{grid-column:2;justify-self:start;margin-top:-4px}}